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FAQs

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1. About Market-research-ukraine.com

The Internet portal Market-research-ukraine.com is a joint platform of a group of special consulting and marketing companies from Germany, Austria and Ukraine. It is intended for information support, branch consulting, administrative and legal support to foreign companies entering Ukrainian markets.

Activities of the portal Market-research-ukraine.com are supported by leading branch institutions (ministries, governmental agencies, unions of entrepreneurs) as well as independent branch experts from Ukraine. Owing to their support we have an opportunity to offer our clients exclusive data and information on the development of individual markets essential for taking strategic and operational decisions.

The interests of the portal Market-research-ukraine.com are represented by the companies UkrConsult GmbH and Büro WBU (Bureau of Principal Economic Advisor of the Embassy of Ukraine in Germany).

Main sources of information and statistical data include:

Market-research-ukraine.com guarantees that statistical data and information used for market researches and studies are relevant and current. Branch databases and other information of Market-research-ukraine.com are regularly updated.

Main partners of Market-research-ukraine.com are:

In order to search for particular market research in Ukraine click on the corresponding branch/group in the list of branches shown in the segments "Home" and "Market Reports".

The search for particular market research can also be accomplished by way of entering key words of the market you are interested in into the "Search" field.

If the market research you are looking for is missing an individual order can be commissioned (see "Customized Order").

Any order of ready-made market research posted on the portal Market-research-ukraine.com is performed through UkrConsult GmbH.

If you are a first-time client, please review "General Terms and Conditions" of the portal Market-research-ukraine.com prior to placing your order.

Our clients can place order of ready-made market research...

Order via internet
To place an order of ready-made market research via internet, please sign in and enter the name and number of the study into the form. Make sure that the contact information entered is correct paying particular attention to Company's name, mailing address and E-mail. Market-research-ukraine.com will send an order confirmation to the indicated address.

Order by fax/letter
To place an order of ready-made market research by fax or by letter, please fill in the order form (see "Order Form" attached to each market study) and send it to Market-research-ukraine.com.

An order confirmation will be sent by Market-research-ukraine.com to your postal address indicated in the order form.

While ordering market research you can select one of the following formats:

The order for individual market research in Ukraine is performed through UkrConsult GmbH.

If you are a first-time client, please review "General Terms and Conditions" of the portal Market-research-ukraine.com prior to placing your order.

Order via the internet
To place an order for individual market research via the internet click on "Customized Order", sign in and briefly outline the subject of your of intended order. Send your request to Market-research-ukraine.com. We will promptly process your request and draft an offer matching your needs.

Order by fax/letter
To place an order of customized market research by fax or letter please describe the subject and purpose of your intended order and send it to Market-research-ukraine.com. We will promptly process your request and draft an offer matching your needs.

A purchase contract of a market research shall be deemed to have been concluded between Market-research-ukraine.com and the client when...

A.   the client sends an electronic order or confirmation thereof to Market-research-ukraine.com via the internet

B.   the client sends an order to Market-research-ukraine.com by letter or fax using the order form

C.   Market-research-ukraine.com accepts the order and confirms its acceptance thereof in writing (e-mail, fax or letter).

Contracts relating to individual market research shall only come into force once the content of the research has been agreed upon by the client and the client has sent a separate confirmation thereof.

Right of return
Studies delivered to the client by e-mail (.pdf format), on CD or as hard copy may in principle not be returned unless the client and Market-research-ukraine.com agree otherwise in writing.

Right of exchange
If a study delivered on CD or as hard copy is damaged during postal delivery, the client shall be entitled to exchange the defective product for another product in the format originally ordered. This exchange must be requested in writing (e-mail, letter or fax). We would appreciate if the customer states his reason for the exchange. Market-research-ukraine.com will bear the costs of replacing the study.

If there is reason to suspect that a certain client may not fulfil his contractual obligations, e.g. based on experience gained with previous purchases, Market-research-ukraine.com shall be entitled to withdraw from any contract concluded with this client. Market-research-ukraine.com shall also be entitled to withdraw from the contract in the event of misunderstandings caused by spelling, print or mathematical errors on the Market-research-ukraine.com website. In such cases, Market-research-ukraine.com shall waive the contract in writing.

Studies ordered by and sent to the client shall remain the property of Market-research-ukraine.com or its cooperative partners until the client has paid for them in full.

The prices of the studies and other services offered by Market-research-ukraine.com are quoted net. Net prices are also shown in online information on each market study and in individual order forms for each market study/research.

The Net price of any customized research is calculated based on labor efforts (man-hours) and additional expenses. Net prices offers are sent including content, stages, time input etc. for client's consideration and confirmation.

A non-binding offer is drafted free by Market-research-ukraine.com.

Orders for studies and other services placed from an EU country shall be paid for in EURO. Clients placing orders from other countries are required to pay in EURO also (as per the current daily exchange rate). If paying by credit card, the client's bank will convert payments made in his country's currency as per the current daily exchange rate.

Orders placed with Market-research-ukraine.com in Germany shall be invoiced at the net price plus legal taxes. For subsequent tax refund of the sales tax the ID number shall be shown on the invoice. A net price of orders placed from other EU countries will be charged, if the customer indicates his ID number. No sales tax is charged on orders placed with Market-research-ukraine.com from non-EU countries.

Market-research-ukraine.com will cover the costs of delivering the market studies ordered by the client.

Market-research-ukraine.com reserves the right to ask clients placing their first order to effect payment in advance. The client shall receive the corresponding invoice by e-mail, fax or post. In such cases, the studies ordered will only be delivered after payment is received.

Orders placed by regular clients in Germany may be delivered against invoice; the client shall settle the invoice within 10 (ten) days without any deductions. In the event of default on payment, Market-research-ukraine.com is entitled to charge default interest at a rate of 7.0% p.a.

Orders placed by regular clients outside Germany may be delivered against invoice; the client shall settle the invoice within 12 days without any deductions. In the event of default on payment, Market-research-ukraine.com is entitled to charge default interest at a rate of 7.0% p.a. Studies charged for in US dollars should be paid in US dollars (as per the current daily exchange rate).

If not specified otherwise Market-research-ukraine.com will deliver the study ordered to the e-mail address provided by the client in .pdf format. Other possible formats for the delivery of market studies are listed in the descriptions of the respective studies (incl. CD or hard copy). In such cases, the market studies will be delivered to the address provided by the client by national or international registered post (with receipt).

The risk associated with the postal delivery of studies shall pass to the client as soon as Market-research-ukraine.com has placed the products ordered into the hands of the post office and the post office has confirmed its receipt thereof.

The client shall immediately notify Market-research-ukraine.com by e-mail, fax or post upon the receipt of damaged studies or studies which were not ordered; this notification must include an exact description of the study, the nature of the error and the invoice number. If the complaint is justified, the study will be replaced immediately.

If not specified otherwise, Market-research-ukraine.com will deliver the study ordered to the e-mail address provided by the client in .pdf format, CD or hard copy by regular mail. If necessary, the results can be presented to the client in form of a presentation at the place of client's location.

Any studies and other services purchased from Market-research-ukraine.com are intended solely for internal use of the client. Any subsequent use of tables, illustrations, expert opinions and other material in the market studies and other products supplied by Market-research-ukraine.com shall only be permitted if the original sources are credited. The resale of tables, illustrations, expert opinions and other material in the studies and other products supplied by Market-research-ukraine.com is prohibited.

Market-research-ukraine.com herewith emphasises that the market studies and other products all are services rendered to the best of their knowledge. They are rendered with all due care, but without guarantee. The editors of the studies make every effort to ensure that the information and data provided is correct, but disclaim all liability for the correctness thereof. Should the client find that a study contains errors, Market-research-ukraine.com and/or its partners will make every effort to correct or clarify them. If the client can prove that he has suffered losses due to irremediable errors, these losses shall be reimbursed by no more than the amount paid for the study.

We herewith assure our clients that his contact data and other information will be used solely for the purpose of sending him the market study ordered. Market-research-ukraine.com treats all client data in the strictest confidence and under no circumstances passes them on to any third party. Should it be necessary to disclose certain data to third parties for the purpose of individual market research, this will be agreed upon in advance with the client in writing.

Should there be any other questions relating to issues that regulate the commissioning and performance of ready-made and customized market research and delivery of other services, please contact us by.

Tel.: +49 (0) 2233 946 78 81 or +49 (0)2226 157 600

Fax: +49 (0)2226 157 601

E-Mail: info@beratung-ukraine.de or info@ukrconsult.de